Effectively Managing Tensions in the Workplace



People Looking Choosing at Colleagues Photo
People Looking Choosing at Colleagues Photo

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Anyone who has worked in an office, retail space or hospitality will be well acquainted with awkward workplace tensions that arise when staff feel underappreciated in their roles or clash with one another. Not only does this affect the staff members involved or who is being vocal about their complaint, but it has a knock on effect on the rest of the team too. Discontent spreads quickly and if you’re not careful, you will see a rising trend in individuals leaving at worst or reduced productivity in the workplace at best. So, how do you go about effectively easing tensions amongst your employees? Here are a few tips and tricks to helping create a tranquil and professional workspace.


When taking staff on, it’s important that you write their contracts up and ensure that they read the whole thing before signing and starting. This means that they will be fully aware of what they are taking on and can’t fire up complaints further down the line. The contract should detail basic job information, such as expectations, contracted hours, overtime pay rates, salary, bonuses, holiday, sick pay, maternity and paternity leave. You should also bear in mind other, less commonly acknowledged aspects of employment, such as bereavement leave. Read a bereavement leave guide to ensure that you up to date with common practice.

Deal With Inter Staff Conflict Head On

Though it is common knowledge that relationships in the workplace aren’t the wisest of moves, some are bound to happen or out of work friendships may develop, which can result in unprofessional, personal conflicts coming into the workplace. Though these may be unavoidable, it’s important that you tackle them head on so as to minimise their effects. Call a meeting with both parties as soon as conflict arises publically. Talk the issue through and see whether you can come to some form of agreement in which both parties are happy. This may involve therapy or alternating shifts.

Communicate With Your Employees

Tension often arises due to employee dissatisfaction. So make sure that you communicate effectively with your employees to check on how they are doing and that they are happy and comfortable in their roles. This can take the form of one-to-one meetings or anonymous surveys (paper surveys or online surveys are often best) with space for staff to make suggestions for improvements or highlight issues that they may be too embarrassed or shy to talk about in person. Your employees should also have contact details to communicate with you when they are not in the workplace. This could be a work phone number or an email address. Let everyone know that their conversations with you will be private and confidential.

Following these few simple steps will ensure that everyone in the workplace knows what is expected of them and that you know what you can do to make everyone’s job is happier. The workplace will become more easy going and a more tranquil atmosphere for everyone to work in peacefully. This will result in a more productive atmosphere. Perfect!

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